Refund Policy

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If you need to return or exchange your order for any reason, we’re here to help! We offer free returns within 7 days of purchase. You can exchange your product for a different one or receive a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Discounted items are final and cannot be returned or exchanged.

Returned items must still have tags on them and be returned in the original product packaging.

Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.
  2. Print the prepaid return shipping label that you will receive by email.
  3. Send all items back to us using the label provided.

Additional Information:

  1. Refund, store credit or different product will be received within 7 days.
  2. Return shipping fee required: $20.
  3. Return restocking fee required: $15.
  4. If you have further questions, please contact sales@pcsrental.com.

SHIPPING POLICY

Preferred Climate Solutions is committed to excellence and the satisfaction of our customers.

Preferred Climate Solutions proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

  1. SHIPPING

All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

  1. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

  1. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

  1. LOST/STOLEN PACKAGES

Preferred Climate Solutions is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

  1. RETURN REQUEST DAYS

Preferred Climate Solutions allows you to return its item (s) within a period of 3 days. Kindly be advised that the item (s) should be returned unopened and unused.

  1. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, Preferred Climate Solutions Wait for all items to be in stock before dispatching

  1. IMPORT DUTY AND TAXES

When working with Preferred Climate Solutions, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in the destination country

  1. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

  1. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email – sales@pcsrental.com